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More info

Errors of this type might occur for any of the following reasons

  • Invalid authorisation - you might have more than one account or your login has expired. In this case you should login here, using the appropriate credentials
  • Service upgrade - service upgrades will cause a brief outage. Sometimes such outages are not noticable, sometimes service upgrades require a number of minutes to complete. Typically these upgrades are undertaken out of normal working hours (8am-6pm) but not always. Please allow 30 mins for an upgrade to complete.
  • Human error - a bug or error in the system renders part of the system unusable. This might be piece of functionality affecting all or just a few users.
Contact Support

Error logs are monitored closely and we try to deal with any error expeditiously. If you think we have not met the standards you expect please contact us using one of the methods below

If you decide to contact us, please include as much detail about your problem as possible. Including details such as the specific steps which lead up to the problem and the name of the organisation will help us identify the problem and resolve it.

If you are asked for an error log id please quote |edt1y

Thank you.